TITAN INTEGRATIONS · WASHINGTON DC METRO
Most installs become a black box the day the truck leaves. TITAN's Performance Protection Plan and $100/yr Network Monitoring give us 24/7 visibility into every system we install — so we usually see issues from our office before you notice them at home or at work. David Harris and Randy Baker, 17 years of standing behind the work.
Loudoun-based · 17+ years · Same technician who installed it · 24/7 monitoring · Documented as-builts · Same-week response standard
WHAT THE PLAN COVERS
Every TITAN install is enrolled in the Performance Protection Plan on day one. Here's what that actually means in practice.
Documented As-Builts
Documented As-Builts
Every system gets a labeled rack, a network diagram, a credentials sheet, and an equipment list. When a contractor, a new owner, or a new IT lead needs to know what’s behind the wall five years later, they have it.
Real-Time Monitoring
Real-Time Monitoring
Every installed AV, UC, and network system can be enrolled on our 24/7 monitoring dashboard. We see firmware updates, dropped connections, ISP outages, and failing components from our office.
Scheduled Service
Scheduled Service
Firmware updates. Calibration drift. Battery checks on shading. Camera cleaning. Seasonal outdoor system checks. We schedule it; you don’t have to remember it.
Same-Week Scheduling
Same-Week Scheduling
Active PPP clients get same-week scheduling for new issues. For active commercial clients with monitoring, same-day or same-evening response for service-critical failures.
$100/yr Per Site
$100/yr Per Site
This is the unique TITAN layer. $100/yr per site keeps every active TITAN client visible to our office. Most issues get resolved remotely. Most failures we see before our clients do.
Named Technician
Named Technician
The person who installed your system is the person who responds when it needs service. Not a dispatcher, not a contractor who has to learn your install on the clock.
WHY TITAN
Most installs become a black box the day the truck leaves. TITAN's Performance Protection Plan and Network Monitoring give us 24/7 visibility into every system we install.
BOUTIQUE GAP
Most boutique integrators don't monitor.
They install and they hope. When a problem hits, they triage the call from a phone book of clients. We built monitoring as a foundation, not a feature.
MID-MARKET FIT
National vendors won't bid your size.
AVI-SPL has monitoring at scale, but they won't take a single-room project or a sub-portfolio account. TITAN was built for the gap between national and boutique.
MONITORING AS CATEGORY
TITAN built monitoring as a category.
It's not a feature we added — it's a foundation we run on. $100/yr per site keeps every active TITAN client visible to our office, 24/7.
FEATURED PROJECTS
Mid-size businesses across Northern Virginia and DC who needed AV that just works — every room, every time.
Corporate AV across multiple rooms and event spaces.
Bank boardrooms with secure recording and voice-lifted audio.
Corporate conference rooms across HQ and field offices.
Multi-site conference and training rooms.
OUR PROCESS
Four phases. Every one of them documented and signed before we move on. No surprises mid-installation.
A 15-minute call or quick form. Existing systems, recent install, or multi-site portfolio — we listen first.
On site, free. We audit the install, document the rack, test the network, and tell you what's there and what's missing.
Coverage scope, pricing tier, response SLAs, monitoring tier, and on-site visit schedule. No anchor numbers.
Documentation on file. Monitoring enrollment runs same-day. Named-technician relationship starts day one.
READY WHEN YOU ARE
Existing TITAN client, existing system we didn't install, or a multi-site portfolio that needs one team across it — we can audit, document, and put a maintenance proposal in your hands within a week.